At Ochre Touch, your satisfaction is our top priority (in more ways than one).

If you receive a product that is damaged or defective, please contact us at customercare@ochretouch.com.au within 30 days of receiving your order. To help us resolve the issue quickly, we’ll ask you to send:

• A short video clearly showing the fault

• Confirmation that the product is unused

• A copy of your receipt or order confirmation

If approved, we’ll arrange a replacement or a refund processed to your original payment method. Please note that the timing of your refund may vary depending on your financial institution.

Due to health and hygiene reasons, we do not accept returns or offer refunds for change of mind. This policy ensures the safety and comfort of all our customers. We encourage you to consider your order carefully before purchasing — and we’re always here to help with questions.

If you’re unsure about a product, feel free to email us anytime at customercare@ochretouch.com.au before placing your order.

For anything else relating to returns or refunds, don’t hesitate to reach out. We’ve got you.